Menu

Principles of Customer Service (Online) - Level 2

Overview

Interested in starting a career in customer service or want to improve your current skills? This FREE Level 2 online course covers the core principles required in roles across the sector, including understanding customers, customer service and understanding organisations.

This course will provide a strong foundation in understanding the responsibilities, skills, and knowledge needed to excel in a customer service environment. Learning more can help you earn more!

Study at home, study on your schedule, study for FREE. Sign up today!

Start dates and fees

  • Start - Anytime.
  • Cost - FREE for adults aged 19 or over (on 31 August 2025), regardless of employment status.

IMPORTANT NOTICE
While this course may be offered to you free of charge, failure to complete the course may result in a £125 administration fee. This fee covers the administrative costs associated with non-completion.

If you have any questions or require more information, please do not hesitate to contact us on 01623 413602 before completing your registration.

What will I study

Mandatory units:

  • Principles of customer service
  • Understand customers
  • Understand employer organisations.

Optional units:

  • Understand how to develop working relationships with colleagues
  • Understand how to handle objections and closing sales
  • Understand how to process information about customers
  • Principles of equality and diversity in the workplace
  • Understand delivery on online customer service
  • Understand how to communicate with customers using the telephone
  • Understand how to communicate with customers, verbally and in writing
  • Understand how to develop customer relationships
  • Understand how to process and follow up sales orders
  • Understand how to resolve customer service problems and challenges.
  • Entry requirements
    • No specific entry requirements, but a minimum of a GCSE grade 4-9 in English and Maths (or equivalent) is recommended
    • Applicants must live in England and not live in the locations listed here
    • Applicants must have been living in the UK for the last 3 years.
  • Assessment

    The qualification is assessed by internally set and marked assessments subject to external quality assurance.  Where indicated in the unit specifications, assessment must meet the requirements of the identified assessment strategy principles.

  • Progression

    Options to consider available through other training providers:

    • Diploma in Customer Service Practitioner - Level 2
    • Certificate in Principles of Customer Service - Level 3
    • Diploma in Customer Service - Level 3

    If you would like further information regarding this course and what you can progress on to, please contact us on 0808 100 3626 or This email address is being protected from spambots. You need JavaScript enabled to view it.. 

  • Careers

Disclaimer

Whilst every effort is made to ensure the information on the website is correct, some details may be subject to change. West Nottinghamshire College reserves the right to make amendments to the courses, dates, fees or other details, and to make cancellations or changes if numbers are insufficient. In the unfortunate situation that we have to cancel a course we will refund your fees in full, but we regret we are not able to offer any refund if you withdraw from your course or fail to start, and you will be liable to pay any outstanding fees that may be due.

Why choose us?

Excellent student support services

We’ve got a great student support network offering advice and guidance on careers and future employment, finance, health and welfare, additional learning support and much more.

Getting here couldn’t be easier!

Whether you travel by bus, train or on foot there are many different transport options available. You can also unleash your freedom with the West Notts College Travel Scheme which provides a flexible and great value bus travel service.

Campuses across Mansfield and Ashfield

We have eight campuses each boasting a number of state-of-the-art facilities.

Strong industry links

We’re always investing in college facilities to make sure you have access to the most up-to-date, industry-standard equipment. Our strong links with employers means you can secure work placements as part of your wider learning – providing you with vital industry experience and employability skills, getting you ready for the world of work.

Tutors who really know their industry

Most have worked in the industry they're teaching, so you'll learn the skills employers are looking for. They'll support and encourage you to achieve the best results possible.

LGBTQ+ celebration

We proudly celebrate LGBTQ+ diversity, including Pride. Our college is a supportive community that welcomes and embraces individuals of all sexual orientations and gender identities.

Test