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Certificate in Understanding Retail Operations (Online) - Level 2


The purpose of this qualification is to develop learner’s knowledge and understanding of the retail sector and to provide an introduction to the retail industry to those recently employed or seeking employment in the sector.

Start dates and fees




The distance learning courses are completely free for anyone aged 19 or over (on the 31st August 2023), irrespective of their current employment status, but applicants must live in the UK in a non-devolved area. Applicants aged 19-23 must already have a full level 2 qualification to be eligible.

Please note, if you fail to reach the end of the course, you may be subject to a £125 admin fee.

Start DateDay/TimeWksCodeAnnual Fee (Age)
16-18over 19

E You may be eligible for fee exemption depending on your circumstances. Please see our fees for adult learners page for more information.

What will I study?

This course is made up of a series of mandatory units:

  • Understanding how to deal with customer queries and complaints in a retail environment
  • Understanding customer service in the retail sector
  • Understanding how a retail business maintains health and safety on its premises
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding retail customer law
  • Understanding the retail selling process

Optional units are as follows:

  • The principles of food safety for retail
  • Underage sales prevention for retails and licensed premises
  • Understanding environmental sustainability in the retail sector
  • Understanding how stocks of newspapers and magazines are controlled in retail outlets
  • Understanding how the effectiveness of store operations can be improved
  • Understanding security and loss prevention in the retail business
  • Understanding the control, receipt and storage of stock in the retail business
  • Understanding the fashion retail market
  • Understanding the management of stock for customer orders in business to business services
  • Understanding the storage, monitoring and replenishment of fresh product in a retail outlet
  • Understanding visual merchandising for retail business

Entry requirements

There are no specific entry requirements, however learners should have a minimum of Level 2 in literacy and numeracy or equivalent.

All applicants must live in England and NOT live in one of the locations listed here.

How long is the course?

Total time to achieve this qualification is 180 hours.

Guided Learning hours with a tutor make up 112 of this time, with a further 68 hours for leaners to complete aspects of their assessment portfolio in their own time.


How will I be assessed?

The qualification is assessed by internally set and marked assessments subject to external quality assurance.

All learning outcomes and assessment criteria must be met to achieve a Pass – there is no grading.

What can I progress onto?

  • Level 2 Certificate in Retail Sales
  • Level 2 Diploma in Retail Sales
  • Level 3 Certificate in Retail Knowledge

Career opportunities

There isn't currently career information listed for this course.

How do I apply?

All you need to do is press the green Sign up button found under 'Next steps' and complete our simple online form.

Once submitted, our team will review your information to ensure you are eligible to study the course (we will get in touch should there be in any issues).

If you meet the eligibility requirements, you’ll be sent an email which contains a link to our online enrolment form for you to complete.

Your enrolment details will then be processed by our team and you will receive an email that will contain a link for you to access your course materials. Please allow 3-5 working days for your enrolment details to be processed.

Next steps

Apply for this course

To start your application, please sign up using our simple online form where we will check your eligibility.

Sign up

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Call our general enquiries team

0808 100 3626
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