Revenues and Benefits Apprentice

• To work with colleagues to develop knowledge to provide internal and external customers with high standards of service relating to all aspects of Revenues valuation and billing
• To support the Revenues & Benefits Systems Admin Team with administrative tasks, data entry and income management using accuracy and attention to detail
• To develop knowledge of aspects of Benefits and Debt Recovery affecting Revenues, gaining and developing an understanding of business processes and the ‘hands on’ approach of
  excellent service delivery
• To develop knowledge of the council’s internal departments and external agencies to develop awareness of the importance of good working relationships and enable effective signposting for
  customers
• To develop customer service skills to a high level, adapting to different situations and communication methods and understand when appropriate to refer to a Team Leader
• To work with colleagues to develop critical thinking and questioning skills to identify issues, problem solve and meet customers’ needs
• To develop the required skills and knowledge to make follow up calls and issue written communications where necessary
• To comply with Information Security and Data Protection policy and principles
• To undertake any other tasks as agreed with the Revenues Team Leader
• Operate according to the Council’s corporate values and codes of behaviour
• Ensure that at all times all Health & Safety legislative requirements are met, that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post, ensuring that risk management objectives are delivered and other risk management activities are effectively implemented and monitored
• Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
• Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services
• Comply with all relevant Council policies and procedures including code of conduct, financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes
  of Practice
• Adhere to relevant working practices, methods and procedures including undertaking relevant training and development as required and respond positively to new and alternative ways of
  working
• Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
• Engage with digital models of service delivery and support the implementation of digital working methods
• Manage and / or use resources in ways that ensure value for money and support the commercialism agenda
• Demonstrate a commitment to the delivery of excellent service for all customers and service users

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site / campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Further career progression would be considered for the right candidate.