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Wednesday 17 June | 5.30-7.30pm

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Income Team Apprentice

Ashfield District Council are looking an enthusiastic individual to join our busy Income Team (Housing Management Department) as an apprentice to support colleagues with tasks associated with Income Collection. You will be dealing with contact from our tenants, generating letters and other correspondence and inputting data.

  • What will the apprentice be doing?
    • To deal with telephone queries and correspondence from tenants in respect of Welfare Reform and their rent accounts
    • To provide administrative and clerical support to the Income Recovery Team, such as scanning, printing, filing documents and data entry
    • Reception duties including attendance at meetings
    • To collect, collate and input data and update computerised and manual systems as required
    • To access IT systems to generate letters, reports and associated documents
    • To help provide support to tenants to enable them to become more financially, digitally and socially included
    • Write formal letters and other correspondence as required
    • Any other duties as assigned and deemed commensurate with the grade and overall responsibility of the post
    • Operate according to the Council’s corporate values, code of conduct and employee competencies
    • Take responsibility for personal health and safety and have regard to other persons who may be affected by the performance of the duties of the post, in accordance with the provisions of Health & Safety legislation and relevant Council policies and procedures
    • Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
    • Have a commitment to and understanding of the Council’s approach to equality and diversity
    • Comply with all relevant Council policies and procedures including financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice
    • Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working
    • Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
    • Engage with digital models of service delivery and support the implementation of digital working methods

  • What training will the apprentice take and what qualification will the apprentice get at the end?
    • We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
    • These workshops are carefully designed to support the learning required throughout the apprenticeship programme
    • You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
    • You will experience a blended learning model

  • What is the expected career progression after this apprenticeship?
    • Permanent role within the company for the right candidate upon completion of the apprenticeship 

  • Desired skills and personal qualities
    Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Creative, Initiative, Non judgemental, Patience

  • Qualifications
    GCSE English (Grade 4) Essential
    GCSE IT (Grade 4) Essential
    GCSE Maths (Grade 4) Essential

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