Apprentice Customer Service Administrator
A great opportunity to join a dynamic team of professionals, supporting the business and demonstrating exceptional levels of customer care. To provide excellent customer service to internal and external customers alike, handling all queries efficiently and to the satisfaction of our customers.
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What will the apprentice be doing?
• Handling customer returns in a timely manner
• Customer-facing order progressing with the Operations Team
• Support in the proactive orderbook management
• After-sales queries, such as POD’s, pricing, copies of documents
• Obtaining customer feedback and sharing it with management
• Assisting with greeting visitors and answering telephones
• Producing daily reports, such as delivery performance and arrears reports
• Issuing customer feedback forms and collating the data for presentation
• Assist with digitally filing documentation such as sales orders and production orders -
What training will the apprentice take and what qualification will the apprentice get at the end?
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
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What is the expected career progression after this apprenticeship?
For the right candidate who successfully completes this apprenticeship, there may be the opportunity to progress their career with the company.
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Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative -
Qualifications
GCSE English (Grade 4) Essential
GCSE Maths (Grade 4) Essential
GCSE IT (Grade 4) Desired