Information Communications Technician - Advanced Apprenticeship - Level 3
Overview
Important information
The following information is simply detailing the apprenticeship training course and is not a live vacancy to apply for. Please click the link below to view our current apprenticeship vacancies.
View current vacancies
The Information Communications Technician apprenticeship equips individuals with the ability to deliver efficient operation and control of the IT and network infrastructure (physical or virtual hardware, software, network services and data storage) either on-premises or provisioned as cloud services. Information Communications Technicians monitor, administer, troubleshoot, and support ICT systems and they interact with a wide range of stakeholders supporting them remotely or face-to-face.
This apprenticeship provides the skills and knowledge to apply to an array of specialist roles supporting business operations, with a strong focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are examples of typical tasks and projects undertaken by an Information Communications Technician apprentice.
This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. These can include but are not limited to retail, finance, and telecoms providers.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Entry requirements
Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths. Employers are likely to be looking for a proven passion for digital and social media.
(English & Mathematics at grade 4 or above are mandatory)
Study programmes - essential skills for employment
If you're a student between the ages of 16 and 18 (or 19 to 25 with an EHC Plan) we want to make sure you have the best possible chances of landing an awesome job once you finish college.
Students who haven't achieved a grade 4/C in GCSE maths or English to continue studying these subjects while you're here with us. By doing so, you'll be building a strong foundation of skills that will significantly boost your employability in the future.
Think of it as a chance to supercharge your knowledge and abilities. You'll be equipped with the tools necessary to tackle the world beyond college with confidence. Plus, we'll be right here to support you every step of the way.
In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.
How long is the course?
The duration of this apprenticeship is a minimum of 18 months plus EPA
How will I be assessed?
Your apprenticeship will be assessed in a variety of ways including external examinations, observations, reflective journals and work place assessments.
You will be assessed on:
- Technical Competencies
- Technical Knowledge and Understanding
- Underpinning Skills, Attitudes and Behaviours
After completing all training you will be entered for EPA which consists of 4 parts:
- Submission of a portfolio of work completed during your apprenticeship
- Synoptic Project
- Interview or Professional Discussion
- Detailed reference from your employer
What does the course lead to?
Typical job titles include:
Support Technician - Help Desk support, First-Line support, Office IT Technician, IT Support Analyst, IT Support Officer, Maintenance Support Technician, Data Centre Support Technician, Cyber/Security support.
Network Technician - Network Support, IT Field Technician, Cloud Technician, Digital Communications Technician, Network Field Operative.
Career opportunities
There isn't currently career information listed for this course.