Customer Service Practitioner - Intermediate Apprenticeship - Level 2

Start dates and fees

This apprenticeship can begin at any time of the year. This might be in line with your start date of employment or perhaps a review with your employer where your development is discussed.

During your apprenticeship, your employer is obliged to pay you a wage. Accurate information about minimum rates of pay can be found by visiting https://www.gov.uk/national-minimum-wage-rates

It is worth noting that many employers pay above minimum rates. Apprentices might be paid the minimum wage for apprentices if they are either:

• Aged under 19
• Aged 19 or over and in the first year of their apprenticeship.

For more information about apprenticeships including our current vacancies, please visit our apprenticeship page.

What will I study?

• Customer journey and expectations
• Understanding your organisation and industry
• Regulations and legislations relating to customers
• Interpersonal skills and communications
• Right first time approach
• Taking ownership of the customer enquiry
• Dealing with conflict and challenge

Entry requirements

Each apprenticeship programme will have its own set of entry requirements. You should understand these before making an application. Individual prior attainment will always be carefully considered when planning an apprenticeship programme.

You will need to be aged 16 years and over to be eligible for an apprenticeship programme. As this is a work-based qualification you must be employed in a relevent role and have a contract of employment to cover the duration of the apprenticeship programme. Here at West Nottinghamshire College we have a recruitment team that can help you to find the right opportunity. Call the main college number and ask for the apprenticeship team to find out how we could help you.

As an applicant, you will undertake assessment in both maths and English prior to enrolment to ascertain current working levels which will aid the creation of an individual learning plan towards achieving maths and English at level 2 if not already achieved.

If you have passed maths and English GCSE or equivalent you will be required to evidence this with certificates which may result in exemption from undertaking the maths and English functional skill qualification within the apprenticeship framework. Please note that as an apprentice you are required to demonstrate ongoing improvement in both maths and English even if you are exempt from the tested element.

Study programmes - essential skills for employment

If you're a student between the ages of 16 and 18 (or 19 to 25 with an EHC Plan) we want to make sure you have the best possible chances of landing an awesome job once you finish college.

Students who haven't achieved a grade 4/C in GCSE maths or English to continue studying these subjects while you're here with us. By doing so, you'll be building a strong foundation of skills that will significantly boost your employability in the future.

Think of it as a chance to supercharge your knowledge and abilities. You'll be equipped with the tools necessary to tackle the world beyond college with confidence. Plus, we'll be right here to support you every step of the way.

In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.

How long is the course?

12 months plus EPA

How will I be assessed?

Blended delivery method including day release at college, work based assessment and online learning including Reflective accounts, witness statements, activity based work books, presentations, professional interview/discussion and work based projects.

What does the course lead to?

Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression opportunities.