Spares Team Administration Apprentice J3500

As an apprentice, you will get hands on experience and gain new skills and work alongside experienced staff. Through a combination of on the job learning and practical skills development, you will work on real projects from day one.

• Communicating with customers via phone and email, handling enquiries, and ensuring excellent service
• Processing customer orders accurately and efficiently
• Learning how to select and recommend pump spares and accessories to meet customer needs
• Working towards key targets and KPIs set by the Spares Manager
• Supporting internal and external stakeholders, including colleagues and the wider sales team
• Maintaining records and procedures to ensure smooth operations
• Developing your professional skills, from teamwork to problem-solving
• Become competent in the selecting of pump spares accessories
• Working to gain in depth knowledge of internal sales processes and procedures
• Answering calls on the phone queues and assisting with customer queries
• Enter customer orders ensuring a high-level attention to detail, managing customer expectations
• Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager
• Help to maintain all records and procedures where necessary
• Learn and engage to manage and develop both professionally and personally
• Comply to all Health and Safety standards at all times ensuring proper reporting when necessary 

The training will delivered by West Notts College. They have mandatory attendance to 9 Master classes which enhances the delivery, learning and experience for the apprentices and their employer. The rest of the delivery is conducted in the workplace and using the OneFile E portfolio.

It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Customer Service Specialist Apprenticeship. Xylem will continue to be committed to your learning and development throughout your career with us.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.