Retail customer service advisor apprentice
Sutton Auto Factors wish to add to their existing team of Retail sales advisors with an apprenticeship route. Learning all aspects of the business and working with a team of skilled professionals who are passionate about their role and industry.
-
What will the apprentice be doing?
Work activities will include but are not limited to:
- Stock management; check for missing/damaged items, store and pick & pack goods.
- Maintain stock records and documentation.
- Taking customer orders either over the counter or the phone.
- Gain a good knowledge of parts sold to advise customers day to day.
- Deal with internal & external queries in a timely manner.
- Keep all filing up to date.
Use internal computer systems to track stock, record transactions and aid your customer communications.
Liaise with other branches by telephone, email and other communication methods re stock, deliveries and customer enquiries.
Be prepared to vary your working day, if it is quiet on the counter, you may be required to work in the stock room, auditing or ensuring that stock levels are as they should be.
Getting to know your customers and your products. The best way to ensure repeat business is to deliver exceptional customer service at all times.
-
What training will the apprentice take and what qualification will the apprentice get at the end?
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Please note: This is an apprenticeship vacancy, and the advertised closing date is provided as a guide only. The employer wishes to review applications and interview suitable candidates as they are received. As a result, this vacancy may close earlier than the advertised date if a suitable candidate is identified or if a high volume of applications is received. We therefore encourage interested applicants to apply as early as possible to avoid disappointment.
-
What is the expected career progression after this apprenticeship?
Long term permenant position within the business with continued career development.
-
Desired skills and personal qualities
Communication skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Initiative, Physical fitness -
Qualifications
GCSE English (Grade Grade 3 or equivalent) Essential
GCSE Maths (Grade Grade 3 or equivalent) Essential
-
Things to consider
A genuine interest in cars would be an advantage with the desire to learn about car parts and be passionate in your role but not essential.