Junior IT Support Technician Apprentice
We are looking for a motivated and enthusiastic Junior IT Support Technician to join our team and support the day-to-day IT needs of our business across multiple buildings and client environments. This is an excellent opportunity for someone at the start of their IT career who has a genuine passion for technology.
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What will the apprentice be doing?
- Provide first line IT support to staff across multiple sites
- Set up new users, devices, laptops, desktops, phones, and peripherals
- Assist with on boarding new clients and preparing equipment
- Troubleshoot day to day hardware and software issues
- Support Wi-Fi, internet, printer, and connectivity issues
- Make basic changes to intercom, door entry, and access control systems
- Carry out routine checks, fixes, and maintenance tasks
- Escalate more complex issues where required
- Help keep systems, devices, and documentation organised and up to date
- Assist with general IT projects and site-based technical work as needed
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What training will the apprentice take and what qualification will the apprentice get at the end?
This programme is delivered via a day release delivery model, which means that one day per week, your attendance is required at our Derby Road Campus (NG18). This attendance is required during term time only.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
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What is the expected career progression after this apprenticeship?
At the end of the apprenticeship, there may be an opportunity to progress into a full-time, permanent role.
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Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative -
Qualifications
GCSE English (Grade 4) Essential
GCSE Maths (Grade 4) Essential