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Customer Service Team Apprentice

A great opportunity to work in a busy office environment, providing excellent customer service support.

  • What will the apprentice be doing?
    • Answering the telephone
    • Dealing with enquiries
    • Using different systems
    • Assisting the online sales team
    • Producing reports
    • Manifesting consignments
    • Problem solving
    • Forging good relationships with customers and team members
    • Be able to respond to emails efficiently and professionally

  • What training will the apprentice take and what qualification will the apprentice get at the end?

    Customer Service Practitioner Level 2.

    We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

    You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

    You will experience a blended learning model.

  • What is the expected career progression after this apprenticeship?

    For the right candidate who successfully completes this apprenticeship, there may be the opportunity to progress their career with the company.

  • Desired skills and personal qualities
    Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Team working, Initiative

  • Qualifications
    GCSE English (Grade 4) Desired
    GCSE IT (Grade 4) Desired
    GCSE Maths (Grade 4) Desired

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