Apprentice Administrator

These roles will support the recruitment process for support workers and qualified nurses alongside providing administrative support for the branch. You will receive full training in all aspects of your role.

Duties include:

• To carry out administration duties for the branch, including faxing, photocopying, answering the telephone, franking mail, writing letters
• To carry out duties required by the finance department, including timesheets, expenses, mileage and sending out payslips
• To support the company’s recruitment process for candidates from initial contact to staff being able to work
• To help expand the candidate database by establishing where there is a need for recruiting new staff, to recruit and advertise in accordance with the branch budget.
• To work towards KPI’s and follow targets and objectives
• To screen prospective support workers as part of the recruitment process
• To arrange induction and training courses for new candidates and existing staff to ensure all training is up to date
• To ensure all relevant checks for staff are kept up to date, for example DBS, annual updates, and that the Aspire system is up to date with all relevant information
• To set up new candidates on the Aspire system with all the relevant information, training details, skills and experience etc.
• To send out welcome packs and ID badges to all new candidates
• To develop an understanding of the principles of the systems and procedures of the business and to follow these always
• To be able to accurately identify and manage risk to self and others
• To contribute to activities in order to develop the business e.g. contributing to the company’s website, creating and distributing newsletters, undertaking appropriate networking opportunities etc.
• To manage and disseminate all communications to necessary parties in an appropriate and timely manner
• To ensure that files for field staff meet all regulatory requirements including CQC standards and NHS buying solutions and to notify the General Manager of any concerns and actions taken
• To pass any complaints to the Manager or, in her absence, the Managing Director to be investigated
• To ensure that all activities conducted within the business are in harmony with its strategic and financial goals
• To be an effective communicator at all levels, both within and outside the business
• To be thoroughly professional always, working by example, and, inspiring and influencing others to do the same
• To be an effective team player who achieves successful results through forward planning, efficient organisation of work, meeting objectives and working with others
• To build strong rapport with fellow team members
• To develop proactive problem-solving skills and use them daily with other members of the team
• To ensure that own knowledge remains abreast of Industry Best Practice Requirements, e.g. CQC regulations, DBS and any new legislation or regulations which come into force. This includes employment, health and safety, statutory and contractual. This will be supported by the Branch Administrator and Management Team
• To ensure full compliance with statutory legislation for the company and site regulations or guidelines
• To ensure that all quality issues are adequately addressed in line with the quality standards, audits, and company policies
• To take a full and active role in your own supervision and appraisal process including the consideration of your developmental needs and the setting and meeting of any objectives

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Upon successful completion of your apprenticeship there may be further opportunities for you to progress your career and learning with this employer. There are many progression routes available upon completion of this apprenticeship standard.