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Apprentice GP Surgery Receptionist

If you are looking to start a career within a Healthcare Administration Setting, enjoy meeting people and can keep calm under pressure, this could be the ideal position for you!

  • What will the apprentice be doing?
    • Please note that full training will be given in each area of your role and you will always work with an experienced colleague
    • To meet and greet patients, relatives, carers and visitors to the practice in a friendly and courteous manner
    • Telephone triage patients who require an appointment with the doctor
    • Respond to requests for assistance and direct enquiries as appropriate
    • Ensure that patients without appointments but who need an urgent consultation are seen in a logical and non-disruptive manner
    • Assist with the registration of new patients
    • Advise patients of relevant charges for private services, accept payments and issue receipts
    • Action requests for ambulance transportation
    • Ensure the reception and waiting areas are kept neat and tidy
    • Ensure that consultation rooms are prepared for each session, forms restocked etc and left tidy and secure at the end of the session
    • Deal with both incoming and outgoing correspondence
    • Action repeat prescription requests to ensure they are ready for collection within 48 hours
    • Taking patient requests for appointments and rescheduling cancellations on the computerised system
    • Retrieval of filing of records as required
    • Ensuring letters, test results, reports and other correspondence are filed accurately
    • Routine administration including photocopying, faxing, scanning, replenishing of stationery and ensuring computer and office equipment remains in good working order

  • What training will the apprentice take and what qualification will the apprentice get at the end?

    Customer Service Practitioner Level 2 Apprenticeship Standard:

    • We host supporting workshops regularly throughout the apprenticeship, which you will attend in person at our designated training site/campus
    • These workshops are carefully designed to support the learning required throughout the apprenticeship programme
    • You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
    • You will experience a blended learning model

  • What is the expected career progression after this apprenticeship?
    • Upon successful completion of this level 2 apprenticeship there will be an opportunity to progress onto a level 3 business administrator apprenticeship

  • Desired skills and personal qualities
    Communication skills, Organisation skills, Keep calm under pressure, Enjoy meeting & helping people, Be empathetic, Good time keeper, Self motivated and reliable, Understand of confidentiality

  • Qualifications
    GCSE English (Grade A-C/4-9) Essential
    GCSE Maths (Grade A-C/4-9) Essential

  • Things to consider

    Any offer of employment will be dependent upon a successful DBS check. Because of the nature of the job, you must be over 18 to apply for this role.

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