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All college sites are closed today (Friday 9 January 2026) due to snow and icy conditions.

Students should check their class Microsoft Teams for college work set by their teachers and to access their learning.

If you are due to attend a work placement today, please contact your placement provider directly – attend only if it’s open and safe to travel.

New arrangements for exams planned for today will be communicated to students as soon as possible.

The college expects to re-open as normal on Monday 12 January, once weather conditions have improved. If this changes, a further update will be posted here.

Apprentice GP Surgery Receptionist

If you are looking to start a career within a Healthcare Administration Setting, enjoy meeting people and can keep calm under pressure, this could be the ideal position for you!

  • What will the apprentice be doing?
    • Please note that full training will be given in each area of your role and you will always work with an experienced colleague
    • To meet and greet patients, relatives, carers and visitors to the practice in a friendly and courteous manner
    • Telephone triage patients who require an appointment with the doctor
    • Respond to requests for assistance and direct enquiries as appropriate
    • Ensure that patients without appointments but who need an urgent consultation are seen in a logical and non-disruptive manner
    • Assist with the registration of new patients
    • Advise patients of relevant charges for private services, accept payments and issue receipts
    • Action requests for ambulance transportation
    • Ensure the reception and waiting areas are kept neat and tidy
    • Ensure that consultation rooms are prepared for each session, forms restocked etc and left tidy and secure at the end of the session
    • Deal with both incoming and outgoing correspondence
    • Action repeat prescription requests to ensure they are ready for collection within 48 hours
    • Taking patient requests for appointments and rescheduling cancellations on the computerised system
    • Retrieval of filing of records as required
    • Ensuring letters, test results, reports and other correspondence are filed accurately
    • Routine administration including photocopying, faxing, scanning, replenishing of stationery and ensuring computer and office equipment remains in good working order

  • What training will the apprentice take and what qualification will the apprentice get at the end?

    Customer Service Practitioner Level 2 Apprenticeship Standard:

    • We host supporting workshops regularly throughout the apprenticeship, which you will attend in person at our designated training site/campus
    • These workshops are carefully designed to support the learning required throughout the apprenticeship programme
    • You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
    • You will experience a blended learning model

  • What is the expected career progression after this apprenticeship?
    • Upon successful completion of this level 2 apprenticeship there will be an opportunity to progress onto a level 3 business administrator apprenticeship

  • Desired skills and personal qualities
    Communication skills, Organisation skills, Keep calm under pressure, Enjoy meeting & helping people, Be empathetic, Good time keeper, Self motivated and reliable, Understand of confidentiality

  • Qualifications
    GCSE English (Grade A-C/4-9) Essential
    GCSE Maths (Grade A-C/4-9) Essential

  • Things to consider

    Any offer of employment will be dependent upon a successful DBS check. Because of the nature of the job, you must be over 18 to apply for this role.

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