Level 3 - Industry Skills
Your management skills will be honed at level 3 along with learning about equality and diversity, achieving results within your team, working with volunteers and how to improve your own professional skills and profile.
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Managing a team to achieve results
Aim
The ability to manage teams, which are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High performing cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives. This unit supports managers in understanding the nature of teams in the workplace, and knowing how to manage teams to achieve results.
Learning outcomes
- To understand the role and purpose of teams.
- To be able to recognise the characteristics of a high-performing team.
- To know how to lead, communicate with and motivate a high-performing team.
- To know how to respond to challenges when managing a team proactively.
- To know how to manage the performance of a team.
Managing own personal and professional development
Aim
In order to meet the demands of an everchanging workplace, individuals need to ensure they continue to update and develop their knowledge and skills. Planning for personal and professional development ensures greater opportunities for success.
The purpose of the unit is to support the manager to identify the benefits of engaging in personal and professional development. By using the knowledge gained, learners will create a meaningful development plan that supports them in becoming an effective manager in the workplace.
Learning outcomes
- To understand the benefits of personal and professional development.
- To understand how personal and professional development is informed.
- To know how to identify opportunities for personal and professional development.
- To know how to create and monitor a personal and professional development plan.
Managing volunteers
Aim
Volunteers are uniquely placed to offer a wealth of skills and abilities to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service.
The aim of this unit is to equip managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.
Learning outcomes
- To understand the reasons and benefits of volunteering.
- To understand the legal and organisational requirements for managing volunteers.
- To know how to recruit, select and manage learning and development for volunteers.
- To know how to manage volunteers in the workplace.
- To know how to build and maintain relationships with volunteers.
- To know how to motivate and retain volunteers.
Monitoring quality to improve outcomes
Aim
The aim of this unit is to equip managers with the understanding of how quality systems are used, the tools and techniques for monitoring and measuring quality, and the requirements needed to support a quality audit. The impact of this knowledge is to drive a culture of continuous improvement within the organisation.
Learning outcomes
- To understand the purpose of monitoring quality in the organisational context.
- To understand the use of quality systems and tools and techniques for monitoring outcomes.
- To know how to monitor quality and report on outcomes.
Presenting for success
Aim
Delivering presentations can be very challenging, but when done successfully, a presentation can lead to a job offer or a new contract. It also has the potential to engage team members to buy-into new ideas, or embrace new projects and opportunities.
This unit aims to equip managers with the knowledge and skills to plan presentations to meet the needs of a target audience. The unit will enable managers to develop the knowledge and tools to deliver great presentations, which engage an audience and motive them to want to know more.
Learning outcomes
- To know the purpose of presentations and the methods used to meet the needs of a target audience.
- To understand what is required to be a successful presenter.
- To understand how to plan, deliver and review presentations.
- To be able to plan and deliver a presentation to a target audience.
- To be able to reflect on the outcomes of the delivery of a presentation.
Principles of equality, diversity and inclusive working practice
Aim
Treating colleagues, customers and stakeholders with dignity and respect enables relationships to develop and thrive.
This unit focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve the productivity and wellbeing of staff, but impact positively on the whole customer experience.
Learning outcomes
- To know the legal and organisational frameworks for inclusivity, equality and diversity.
- To understand equality, diversity and inclusive working practices in own area of responsibility.
- To know how to support equality, diversity and inclusive working practices within own area of responsibility.
- To understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility.
- To know how to challenge discrimination in own area of responsibility.
Principles of management and leadership
Aim
Being equipped with the knowledge, skills and behaviours to manage and lead effectively is essential if an individual and their organisation are to succeed.
This unit is for learners who want to develop or sharpen their professional edge and enhance personal effectiveness.
Focusing on the ways organisations operate, it cover the application of management and leadership approaches and how these can positively impact on own role, lead to improved performance, and support teams, colleagues and customers. The aim of the unit is to introduce the foundations for managers, which will be developed throughout all the level 3 units.
Learning outcomes
- To understand how organisations operate.
- To understand the management role.
- To understand the application of management and leadership approaches.
- To understand the knowledge, skills and behaviours to be an effective manager.
Supporting the delivery of customer service
Aim
The aim of this unit is to equip managers with an understanding of the parameters in which good customer service is delivered. It focuses on the end-to-end customer journey and encourages the manager to reflect on the customer service experience through the customer’s eyes.
Learning outcomes
- To understand the features and benefits of good customer service.
- To understand factors that influence customer needs and expectations.
- To understand the legal and organisational requirements that influence customer service delivery.
- To know how to deliver a good customer experience.
- To know how to identify and respond to customer service problems.
Enquire today
If you would like to enquire about free training, please get in touch.