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Level 1 - Industry Skills

Learn key skills related to your job including customer service, health and safety, retail, warehousing and storage as well as stock control and time management.

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Employability award


To build the learner skills required in employment.

Learning outcomes

  • To understand personal strengths and weaknesses.
  • To understand the importance of recognising personal skills and qualities.
  • To understanding goal setting.

Health and safety in a practical environment


To give learners the knowledge and skills to work safely and efficiently in their workplace.

Learning outcomes

  • To know about health and safety requirements, procedures and equipment.
  • To be able to recognise and manage risk by following safe working practices.

Principles in customer care


To develop the learners’ knowledge of customer service principles and their importance to an organisation. Learners will find out about how to meet customer expectations and how standards of presentation and behaviour affect customer satisfaction and expectations. Learners will also learn about current legislative, regulatory and organisational requirements, including the importance of data protection.

Learning outcomes

  • To know the importance of good customer service.
  • To know how customer satisfaction is achieved.
  • To know how customer service is organised and delivered.

Retail knowledge - sales


To provide learners with the knowledge and understanding of selling within a retail environment. It introduces learners to the selling process and the purpose of product information.

Learning outcomes

  • To understand the selling process.
  • To understand how to find out what the customer wants.
  • To understand how product information can be used to promote sales.

Retail knowledge - stock control


To provide learners with the knowledge and understanding of stock control systems and the procedure for replenishing, moving, handling and storing stock within a retail business.

Learning outcomes

  • To understand the principles of stock control.
  • To understand how to move, handle and store stock.
  • To understand procedures for replenishing stock.

Time management


To develop time management skills, including understanding key aspects of time management, and the importance of time management in a work or study context.

Learning outcomes

  • To be able to manage their time while working or studying.
  • To be able to assess how well they are managing their time.

Warehouse and storage

This unit is for people working within the logistics sector.

It covers two main areas:

  • Identifying hazards.
  • Safely handling goods manually.

Learning outcomes

  • To be able to confirm with appropriate people the goods that require moving or handling.
  • To be able to manually move or handle the goods.
  • To be able to identify any problems with moving or handling the goods manually and take appropriate action to deal with them.

Working safely


To enable the learner to work safely in a work environment.

Learning outcomes

  • To be able to identify risks and hazards in a work environment.
  • To be able to reduce risk of harm to self or others.
  • To be able to deal with hazards and risks within the work environment.

Enquire today

If you would like to enquire about free training, please get in touch.

Get in touch

Or call 01623 900876

Why choose West Notts?

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96.2% A Level pass rate in 2022.

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One of the top colleges in the UK for student satisfaction.**Learner Exit Survey 2019/20

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An extensive bus service across Mansfield and the surrounding area.

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We have four campuses each boasting a number of state-of-the-art facilities.

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