Public services associate professionals

Average National Salaries (2020)

What does this career do?

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.

Typical tasks

• manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload
• assists senior government officers with policy work, external liaison or general administrative work
• supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc.
• organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities
• authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems
• undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government
• advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates
• discusses business strategy, products, services and target client base with management to identify public relations requirements
• writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness.

Current entry requirements

Although there are no formal academic entry requirements, entrants typically possess A levels/H grades or an equivalent qualification, and many entrants possess a degree. Entry may be possible by promotion from clerical grades for those with suitable experience. Training is typically provided on-the-job, supplemented by specialised courses. Professional qualifications are available in some areas.

Percentage in work

• Employed

• Unemployed

Due to insufficient sample sizes, some data was excised.

Predicted employment status in 2022

• Full-time

• Part-time

• Self Employed

Predicted employment levels in the East Midlands

Career related courses available at West Notts

There are no current courses offered by West Notts that are related to this career.

About the statistics

Data is powered by LMI for All and is sourced from labour market statistics from the Office for National Statistics (ONS), the Institute for Employment Research, the Department for Works and Pensions, and the UK Commission for Employment and Skills.